FAQ's-krystynasoutrageoushats.net

FAQ's...

(Frequently Asked Questions)

1. Head Measurement Instructions
2. Hat Care Instructions
3. How To Place a Hat Order
4. Can I Order by Phone or Post (Snail mail) ?
5. Why is there No Hat Prices ?
6. Where can I find You ?
7. Which store stocks your Hats ?
8. Copy Wright Notice and Terms of Use

1. Head Measurement Instructions

How do I work out my Head Size?

If you haven't got a soft dressmakers tape measure use a piece of string and measure your head rather loose than tight as per instructions on the picture below and work out the length of the string by placing it on a ruler or hardware measure tape. Remember, if you want to pull hat/cap over your ears or put your hair bun into it you have to add 2cm (20mm). Please convert to metric as shown on table to the right. Let me know if you have dreadlocks, suffer from hair loss, or expect your hair to grow back.

2. Hat Care Instructions

Usually instructions are sewn into the hat.

Rule of thumb for soft hats: Hand wash separately with gentle soap. Drip dry. If necessary iron peak or brim with hot steam iron placing a cloth or handkerchief in between.
If worried about shrinkage, put on the hat whilst still slightly damp and wear for an hour. Hat will dry forming comfortably to your head. If in doubt Contact me.

No need for Hat boxes!

Most of my hats are tightly packed into old suitcases. They are in transit for several days destined to be sold at Folk Festivals. Once set up in my marquee on hat frames with a bit of warmth from the sun and fresh air they quickly pop back into shape.

3.How to place a Hat Order

Step by Step Instructions on how to order a hat:

Note: Colors can vary so slightly depending on monitor settings, so keep this in mind when ordering your hat.

Include your Head Measurement as instructed above. I will get back to you with a quote also informing you if that particular hat is still in stock, or if I can re-produce it in a similar way or negotiate an alternative.
Important: You must inform me of allergies to any fibers or if you are vegan.

How can I pay for my hat?

Direct Deposit into Bank Account or PayPal . Authorization and/or Clearance period applies before your hat is posted.

How soon will I receive my hat after I order it?

Depending on the backlog of orders it will take between 1 to 3 weeks approximately. I will negotiate with you about that.

Australian Shipping Information:
My hats are usually sent via Australia Post by Express within Australia. If you wish it to be insured it will be added to the price. Postage/handling/insurance rates are not included in my hat prices. You will be given a postage fee upon acceptance of your order.

International Shipping Information:
Currently not available.

Returns & Exchanges:
Custom/hand made hats are not refundable or exchangeable since they are made strictly to your specifications. I will discuss in detail with you before the start of a project to ensure your satisfaction with the product. If you find a fault in the product please contact me via email or phone and I will negotiate with you. Prices of my hats are kept to a minimum. Sending hats back and forth can end up costing more than the actual hat itself. Neither you or I would like that! We aim to get it right first time round.

Important: Please examine Parcel immediately upon receipt. If faulty or incorrect order is received, you must notify me within 7 days of receipt.

Please Note: Krystyna cannot be held responsible for missing goods if an incorrect delivery address was quoted at time of order. The Risk Is Yours If Your Parcel Is Lost By Australia Post.
To ensure that your parcel is delivered safely, please check your postal address details very carefully before you confirm the order.
Insurance will attract an extra charge.

(All prices if advertised on this web site are subject to change without notice.)

What is your privacy policy?

I never sell, distribute, or otherwise provide any information you give me to outside parties. This includes: email addresses, telephone numbers, street/PO Boxes, anything. I respect your privacy!

Remember I am only a tiny nano fish in the world of Business (Genuine Cottage Industry) and have no interest in forwarding your details to any call center or others! However, if you are one of the people who wanted to be included on the website modelling your hat (names excluded) and want it removed please!
Contact Me quoting the number on the photo and I shall remove it ASAP.
To this day I never had such a request!

4. Can I order by Telephone or Post (snail mail)

N/A (Not available)

5. Why are there No prices on Hats?

As an indicator, the base price on hats displayed on pages 1-10, start from $75.
If you buy 3 or more hats in one order you get significant discount. All reasonable offers considered!

Commissioned hats attract a much higher fee.

Each hat is individually designed and made in Krystyna's home based hat crafters studio in Irymple near Mildura, Australia (550km north of Melbourne).

The precious materials are sourced from vintage fabrics passionately collected over a period of 40 years.

6. Where can I find you?

My Workshop/Home Studio is based near Mildura Rural City in Victoria Australia. Due to health problems Krystyna has reduced the amount of hat making considerably. She has not exhibited her hats since Easter 2011.

7. Which store stocks your hats? None!

Reason being that shop owners consider my hats too pricey. The shop owner wants to mark up my price by 100% to 300%, which will make a hat too expensive for most people to buy. The current price on my hats barely cover my costs. That is why the trend to design in Australia but outsourcing labour overseas has increased at rocket speed. I choose not to go down that path.

All hats are made at home by me with love, integrity, purposefulness, not with hate, sweat and duty!

Retailers please note this is a one woman cottage craft industry. No mass production!

8. Copyright Notice and Terms of Use?

Krystyna's Copyright Information:

Copyright Notice and Terms of Use

My policy on personal, non-commercial use of the images on this web site is quite liberal and feel free to Contact me and I would be happy to grant you permission. You may use any image on this site for personal, non-commercial purposes provided that:

The text "Photo © Krystyna Schweizer" appears legibly next to the image - underneath, above or vertically along side it

The copyright text and the image itself must both link to my URL: https://www.my domain name

You MUST get my approval for any public use of my images (i.e. your personal web site, reference materials for assignments etc.), since there are some contexts in which I might not want them used.

The purpose of this web site is to share my Images in the Social Comment section with anyone interested, and to provide a means of selling my hats from my real 'non-virtual' collection, physically designed and personally made by my hands 'one by one', from vintage materials in the Hats for Sale (pages one to ten) section. Not the images!

Images of Montage Collage Portraits in the Social Comment 'Show and Tell' section are not for sale.

All hats on subjects are from my real 'non-virtual' collection, physically designed and personally made by my hands from vintage materials. The faces are images from my scrapbook derived from magazine or newspapers. These images are not for sale only for Social Comment, just like a cartoonists interpretation in caricature.

The following Copyright Notice is stated primarily to be explicit about the ownership of the content on this site:

Unless explicitly stated otherwise, all images and text appearing on this site are © Copyright, All Rights Reserved, and are the exclusive intellectual property of Krystyna Schweizer. No images are within the Public Domain, and no image use besides those authorized in this document are permitted.

If you have questions about commercial or editorial use of my images, if you wish to inquire about licensing any images for commercial or editorial use, or if you have any other questions about the Terms of Use statements above, just email me.